En El Campo De Los Impuestos

Making Policy Public

En El Campo De Los Impuestos

Power Trip

Urban Investigations

Power Trip

Get Support in Housing Court

Making Policy Public

Get Support in Housing Court

Engage to Change

Technical Assistance

Engage to Change

The Good, Bad, & Unknown

Urban Investigations

The Good, Bad, & Unknown

Swipe Out

Urban Investigations

Swipe Out

Print Jwenn Yon ti Eklèsisman Sou Dwa Ou Genyen Parapò Ak Sèvis Piblik Ou Yo

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your English copy here, or your Spanish copy here.

Safe Space?

City Studies

Safe Space?

Show Up

Public Access Design

Show Up

Get Support in Housing Court

Making Policy Public

Get Support in Housing Court

Store Stories

City Studies

Store Stories

Lunchroom Digest

City Studies

Lunchroom Digest

We care!

Making Policy Public

We care!

What is asylum?

Making Policy Public

What is asylum?

We Own It

Making Policy Public

We Own It