Weathering the Storm

Technical Assistance

Weathering the Storm

Language Rights are Civil Rights!

Public Access Design

Language Rights are Civil Rights!

Step Right Up

City Studies

Step Right Up

TGNCY-NYC

Public Access Design

TGNCY-NYC

Figuring Out Health Insurance

Making Policy Public

Figuring Out Health Insurance

Print Shine A Light On Your Utility Rights

A final termination notice. The heating bill that’s four times what it was last month. A summons to court to meet with Con Ed. In all of these situations, you have rights—and there are resources available to New Yorkers who struggle to pay their utility bills. These consumer rights and programs are especially important for low-income people across New York State, who often have to choose between paying their utility bills and basic necessities like rent, food, medication, and school supplies. But consumers are often unaware of the rights they have to keep their essential electric and gas service. 

That’s why CUP, Public Utility Law Project (PULP), and designer Hanna Kim teamed up to create Shine A Light On Your Utility Rights, the first guide to illustrate utility consumers’ rights in New York State. Simple text and visuals spell out practical steps you can take to tackle common utility problems, from being behind on your bills to dealing with a shutoff notice. At the center of the guide is a poster that helps people understand how to file complaints and access resources that can help them pay their bills.

You can get your Spanish copy here.

Bail's Set... What's Next?

Public Access Design

Bail's Set... What's Next?

Bail's Set... What's Next?

Public Access Design

Bail's Set... What's Next?

Is Your Landlord Harassing You or Your Neighbors?

Envisioning Development

Is Your Landlord Harassing You or Your Neighbors?

Welcome to Health Care!

Making Policy Public

Welcome to Health Care!

It's Not Just Personal

Making Policy Public

It's Not Just Personal

Carbon City

City Studies

Carbon City

Pass It On!

Making Policy Public

Pass It On!

Ready, Set, Apply!

Technical Assistance

Ready, Set, Apply!